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We are experiencing issues with payments through My Account. We are working to get this resolved as soon as possible. We apologise for any inconvenience.

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My Account

My Account, our secure online service for our customers, makes it easy to:

  • check your account balance
  • make a payment
  • book a repair appointment
  • get in touch with us; and
  • report anti-social behaviour and other concerns.

Need to recover your log in details?

If you have registered before, you can retrieve your details online:

If you need any other help, you can use the 'Live chat' option (available 8am till 10pm) or visit the contact us page for more ways to get in touch.

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