We are experiencing issues with payments through My Account. We are working to get this resolved as soon as possible. We apologise for any inconvenience.


My Account

My Account, our secure online service for our customers, makes it easy to:

  • check your account balance
  • make a payment
  • book a repair appointment
  • get in touch with us; and
  • report anti-social behaviour and other concerns.

Need to recover your log in details?

If you have registered before, you can retrieve your details online:

If you need any other help, you can use the 'Live chat' option (available 8am till 10pm) or visit the contact us page for more ways to get in touch.