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Contact Us

Why call us when the answer is just a couple of clicks away?

I want to apply for a home

Visit our page detailing how you apply for a home

I want to swap my home

Visit our Mutual Exchange page for information on how to swap your home

I want to know how welfare reform will affect me

Visit our welfare reform page

I want to get some advice about my finances and/or supporting my tenancy

Visit our Advice Services pages

I want to report anti-social behaviour, domestic violence or hate crime

Report anti-social behaviour via My Account or report it page

I want to make a payment

Make a payment online through My Account or view our payments page for alternative payment options

I want to report a repair

Report a repair online via My Account

I want to make a complaint or provide feedback on a service

Make a complaint through My Account or via our complaints and feedback page

I want to get involved

Visit our get involved page

I want to report tenancy fraud

Visit our tenancy fraud page to find out more about tenancy fraud and how to report it

Contact form

If your question is not answered on one of the above pages please fill in the following form or choose another form of contact

Contact us
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 Other forms of contact:


Email us at

Live chat

Available between 8am and 10pm, use live chat to speak to one of our advisors online. To use Live Chat simply click the link/button in the grey bar at the bottom of your screen.

Social Media

Contact us via twitter or other social media channels.

Visit us

Why not visit one of our offices

Postal Address

Orbit Group

Garden Court
Harry Weston Road
Binley Business Park


0800 678 1221

We are open to take your calls 365 days a year, seven days a week and 24 hours a day. However, our advisors are at their busiest 9am – 10am on a Monday morning so, if it’s convenient, please consider making your call at another time to get through to us as quickly as possible.

If you have hearing loss or a speech impairment, you can use a textphone to contact us. Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support Pages or Next Generation Text Service for more information.