My Account

Thank you for choosing to use our website today; we apologise for the delay in getting though to our contact centre during this busy time. By using our website you can raise a repair, check you account or send us a message.

An important note to our customers:

As fraudsters continue to target the public with an increasing range of scams, we want to remind you that Orbit will never ask our customers to provide financial information over email, text message, or in an automated phone call. 

If you receive any messages that claim to be from Orbit asking for financial or other sensitive information, please do not click on any links in emails or texts, and do not provide any details. 

If you are unsure or feel uncomfortable about any messages with this sort of request which claim to be from Orbit, please contact us directly on 0800 678 1221.

  • Sign up to use My Account

    You can call us to register for My Account Monday to Friday 8am to 8pm and Saturday 8am to 1pm by calling us on 0800 678 1221, choose option 2, followed by option 1. 

    Register for My Account
  • Log in to My Account

    If you've already registered, log in using your user name and password

    Existing My Account user log in

My Account, our secure online service for our customers, makes it easy to:

  • check your account balance
  • make a payment
  • book a repair appointment
  • get in touch with us; and
  • report anti-social behaviour and other concerns.

Need to recover your log in details?

If you have registered before, you can retrieve your details online:

If you need any other help, you can use the 'Live chat' option (available 8am till 10pm) or visit the contact us page for more ways to get in touch.