We’ve updated our Privacy Policy that explains how and why we handle, share and use information about you as part of our relationship with you, what your new rights are around how we handle your information, and how to exercise those rights.


My Account

Thank you for choosing to use our website today; we apologise for the delay in getting though to our contact centre during this busy time. By using our website you can raise a repair, check you account or send us a message

My Account, our secure online service for our customers, makes it easy to:

  • check your account balance
  • make a payment
  • book a repair appointment
  • get in touch with us; and
  • report anti-social behaviour and other concerns.

Need to recover your log in details?

If you have registered before, you can retrieve your details online:

If you need any other help, you can use the 'Live chat' option (available 8am till 10pm) or visit the contact us page for more ways to get in touch.