Contact Us

Need to contact us? You can access your information and services anytime through our secure online My Account service. Check your balance, make a payment and more online, 24/7.

  • Sign up to use My Account

    You can call us to register for My Account Monday to Friday 8am to 8pm and Saturday 8am to 1pm by calling us on 0800 678 1221, choose option 2, followed by option 1. 

    Register for My Account
  • Log in to My Account

    If you've already registered, log in using your user name and password

    Existing My Account user log in

Other ways to get in touch

  • Live chat: click on the Live Chat button on any webpage, available between 8am and 8pm Monday to Friday, 8am and 1pm Saturday and unavailable on Sunday.
  • Online form: drop us a line and we'll get back to you within 48 hours.
  • Phone: if you have an urgent issue we can help with, ring us.

You can also find our postal address.

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information.

Frequently asked questions

How to book a home repair

First of all, check if the repair is our responsibility - many minor repairs will be the customer's responsibility.

You can request a repair online, including booking your preferred date and time via My Account.

You can also view previous repairs appointments and request a repair to a communal area through My Account.

If you need to report an emergency repair, phone us as soon as possible.

How to book a communal area repair

You can request a communal area repair online via My Account. Once we've received your request, we'll arrange for the repair to be carried out.

Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.

If an emergency repair is needed, please phone us as soon as possible.

How to check your account balance

You can view your rent or service charge account balance online via My Account.

You'll also be able to view, filter and print or download details about charges and payments to your account following the options in My Account.

How to make a complaint

We have signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service. You can find out more about our complaints process and how you can submit a complaint.