From Monday 19 February we will be inviting about 1,800 of our customers to take part in our survey. This is a short telephone survey being carried out by a company called Marketing Means. Completing this survey provides you with an excellent opportunity to tell us ‘what matters’ to you.


Contact Us

Need to contact us? You can access your information and services anytime through our secure online My Account service. Check your balance, make a payment and more online, 24/7.

Other ways to get in touch

  • Live chat: click on the Live Chat button on any webpage, available between 8am and 10pm.
  • Online form: drop us a line and we'll get back to you within 24 hours.
  • Phone: if you have an urgent issue we can help with, ring us.

You can also find our postal address and our local office locations.

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information.

Frequently asked questions

How to book a home repair

First of all, check if the repair is our responsibility - many minor repairs will be the customer's responsibility.

You can use live chat to book an appointment or contact us. If you need an emergency repair, please contact us as soon as possible.

How to book a communal area repair

You can request a communal area repair online via My Account. Once we've received your request, we'll arrange for the repair to be carried out.

Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.

If an emergency repair is needed, please phone us as soon as possible.

How to check your account balance

You can view your rent or service charge account balance online via My Account.

You'll also be able to view, filter and print or download details about charges and payments to your account following the options in My Account.

How to make a complaint

We have signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service. You can find out more about our complaints process and how you can submit a complaint.