We believe that everyone is entitled to a good quality home that they can afford, in a place that they are proud to live.
Our customer teams help our customers to sustain their tenancies and provide them with access to services and support to help them improve their opportunities and navigate the challenges that may throw them off course.
Our Later Living teams support older customers to maintain an independent lifestyle by offering a range of services and facilities tailored to their needs. Meanwhile, our Supported Housing team provides housing solutions for individuals with learning or support needs, regardless of their age.
This team includes:
- Our Customer Care teams, which handles our customer contacts
- Our Customer Experience team, which works closely with our customers and Engaged Customer Groups to help shape our services
- Customer Communications, which helps raise awareness of our support services available and manages how we contact our customers day-to-day.
- Thriving Communities, Tenancy Sustainment, Service Charge teams and our Better Days Programme.
Joe Brownless, Chief Customer Officer
Types of customer roles
- Customer Care
- Customer Resolutions
- Empty Homes and Lettings
- Tenancy Services
- Tenancy Sustainment
- Rent Compliance
- Customer Engagement
- Community Placemaking
- Customer Communications