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We’ve updated our Privacy Policy that explains how and why we handle, share and use information about you as part of our relationship with you, what your new rights are around how we handle your information, and how to exercise those rights.

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Ways to pay

It’s important that you keep up-to-date with your payments. If you’re struggling, let us know as soon as you can so we can work with you to find a solution. Whether it’s paying your rent, discussing service charges or finding out more about housing benefit, we’re here to help.

You can find out more about:

If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible. We work with partners including Citizen's Advice to provide impartial budgeting advice. We can also work with you to agree a payment plan if you are having difficulties.

You can find out more about our help and support services on the Better Days website.

If you miss payments, your debt will increase. If necessary, we will stop providing services to you and will take legal action to recover our costs and property.

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