Universal Credit is coming
Universal Credit is a single monthly payment that is transferred directly into your bank account. This new system replaces six existing benefits and is designed to support people both in and out of work.
Universal Credit replaces:
- Income based job seekers
- Income support
- Income related Employment and Support Allowance
- Child tax credit
- Working tax credit
- Housing benefit
Please be aware the following benefits do not come under Universal Credit and should be claimed from your local council:
- Council Tax
- Discretionary Housing Payment
What you need to know
- Get online
Universal Credit is claimed online. Don’t have access to the internet then why don't you try your:
- Local library
- Job centres
- Local councils
Or contact us to get online
- Bank account
You will need a bank account or something similar to receive automated payments to access Universal Credit. If you don’t, you can’t get paid:
- You receive one monthly payment
- Housing benefit will be included
- You are responsible for paying your landlord directly
- If you live with your partner you will receive one monthly joint payment
To find out more about getting a bank account set up click here.
- How long will it take?
It can take up to five weeks to receive your first payment so try and apply for Universal Credit as soon as you are eligible
- Begin budgeting
We have provided a helpful and simple budget planner to help you.
- Financial difficulties
If you are having financial difficulties we offer FREE help and support.
Email the Citizens Advice CABdebt@cencab.org.uk or call them on 0300 323 1414. This service is specifically for Orbit customers and helped 100's last year.
We have a team on hand to help so please seek help as soon as possible so it doesn’t affect your claim. Call our Tenancy Sustainment team on 0800 678 1221 or email us.Email us