From Monday 19 February we will be inviting about 1,800 of our customers to take part in our survey. This is a short telephone survey being carried out by a company called Marketing Means. Completing this survey provides you with an excellent opportunity to tell us ‘what matters’ to you.


Book a repair

If you're an Orbit tenant you can book a repair appointment if something’s broken or not working properly in your home.

  • Emergency repair? Contact us
  • Non-emergency repair? You can use live chat to book an appointment or contact us

Find out more about repairs that we will carry out and which repairs are your responsibility.

Let us know if you need to change or cancel a repair appointment.

Repairs to communal areas

Communal area repairs we can help with include shared entrances and access controls, corridor lighting and facilities such as lifts, play equipment and fences on grounds we manage. 

Any Orbit customer (including tenants, leaseholders and home owners) can let us know if a repair is needed in a communal area  or to the external structure of a shared residential block. You can do this through My Account.