Book a repair
If you're an Orbit tenant you can book a repair appointment if something’s broken or not working properly in your home.
- Emergency repair? Contact us
- Non-emergency repair? Book an appointment through My Account or you can use live chat
Find out more about repairs that we will carry out and which repairs are your responsibility.
Let us know if you need to change or cancel a repair appointment.
Repairs to communal areas
Communal area repairs we can help with include shared entrances and access controls, corridor lighting and facilities such as lifts, play equipment and fences on grounds we manage.
Any Orbit customer (including tenants, leaseholders and home owners) can let us know if a repair is needed in a communal area or to the external structure of a shared residential block. You can do this through My Account.
Your repair responsibilities
Before you get in touch to report a repair check what types of repairs you are responsible forCustomer repair responsibilities
Sign up and log in to our secure online service where you can check your account balance, book a repair, make a payment and moreMy Account