From Monday 19 February we will be inviting about 1,800 of our customers to take part in our survey. This is a short telephone survey being carried out by a company called Marketing Means. Completing this survey provides you with an excellent opportunity to tell us ‘what matters’ to you.


Case study - WiFi access

WiFi access

As part of Orbit’s pledge to help customers get online, we invested in a project to provide WiFi internet access in 20 of our sheltered and supported schemes across the country, including Bushey Court in Erith, Evelyn House in Rochester, Flaxman Court in Belvedere, Manktelow Court in Broadstairs, Quex Court in Birchington and Victoria Villa in Margate.

With our delivery partner, CommunityUK, the project now offers over 400 Orbit customers the opportunity to access the internet free of charge.

After six months it was found that 434 new active user accounts had been created and users have logged on to the service over 21,000 times. Customer feedback indicated positive impacts on social isolation, employability and wellbeing.