Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at, where you can check your account, send a message or raise a repair.

Back to Latest news

Contacting our Customer Service Centre on 9 and 10 May

To continually improve our services for customers, employees in our Customer Service Centre will be undergoing training on Wednesday 9 May and Thursday 10 May. There will be longer than usual wait times during these two days if you are contacting us by phone.

If your call is not urgent, you may email us at If you’re an Orbit customer, you may always use the online My Account area to access your information and order services, such as view your account, book a repairs appointment and make a payment. To register or log in, visit This service is available 24 hours a day, seven days a week - at a time that is convenient for you!

We apologise for any inconvenience and thank you in advance for your patience.