We are due to carry out essential IT maintenance of our systems and our Customer Contact Centre will only be available for emergencies from 6pm on the 17 October to 8am on the 18 October. For all emergencies please call 0800 678 1221 and choose option 2.

MyAccount will also be unavailable between these times. Please ensure that you have carried out your online transactions, such as paying your rent, before this closure window.  You will be able to regain access on the morning of Thursday 18 October 2018. 

Sorry for any inconvenience.   

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Contacting our Customer Service Centre on 9 and 10 May

To continually improve our services for customers, employees in our Customer Service Centre will be undergoing training on Wednesday 9 May and Thursday 10 May. There will be longer than usual wait times during these two days if you are contacting us by phone.

If your call is not urgent, you may email us at If you’re an Orbit customer, you may always use the online My Account area to access your information and order services, such as view your account, book a repairs appointment and make a payment. To register or log in, visit This service is available 24 hours a day, seven days a week - at a time that is convenient for you!

We apologise for any inconvenience and thank you in advance for your patience.