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Contacting our Customer Service Centre on 9 and 10 May

To continually improve our services for customers, employees in our Customer Service Centre will be undergoing training on Wednesday 9 May and Thursday 10 May. There will be longer than usual wait times during these two days if you are contacting us by phone.

If your call is not urgent, you may email us at If you’re an Orbit customer, you may always use the online My Account area to access your information and order services, such as view your account, book a repairs appointment and make a payment. To register or log in, visit This service is available 24 hours a day, seven days a week - at a time that is convenient for you!

We apologise for any inconvenience and thank you in advance for your patience.