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Severe weather notification Wednesday 28 February

Please be aware that our gas servicing and repairs services in the eastern and southern counties continue to be affected due to the adverse weather conditions. Our contractors, Mitie, BSW Heating and Robert Heath Heating, are attending appointments where it is safe to do so and are working hard to reach customers as quickly as possible.  We ask for your patience as we work through the backlog.

Suffolk and Norfolk are experiencing the most severe weather conditions and our Norwich and Stowmarket offices have been closed today. Hopefully we will be able to re-open them tomorrow.

We are still experiencing disruptions in Kent, Sussex, Surrey and Greater London and expect this to continue for the rest of the week as more snow is forecast.

If our contractor isn’t able to carry out your repair at the scheduled appointment time, they will contact you directly to arrange another suitable date and time when they will be able to visit. This may be subject to a further change dependent on how long the adverse weather continues. While all repair works are important, we will be prioritising emergency repairs. Repair times may shift, plus you may get multiple texts whilst the contractors try to get the job completed as soon as possible, so please use the information on the latest text and only call the Customer Service Centre on 0800 678 1221 if the appointment is inconvenient.