Please be aware that our gas servicing and repairs services in the eastern and southern counties have been affected due to the adverse weather conditions. Because of this, we are experiencing a higher than usual volume of repair requests. Our contractors, Mitie and BSW Heating, are attending appointments where it is safe to do so and are working hard to reach customers as quickly as possible. We ask for your patience as we work through the backlog. The areas affected are as follows:
Kent and Sussex are experiencing the most severe weather conditions. Greater London, Surrey, Suffolk and Norfolk are also experiencing some disruptions and we expect this to continue for the next few days.
If our contractor isn’t able to carry out your repair at the scheduled appointment time, they will contact you directly to arrange another suitable date and time when they will be able to visit. This may be subject to a further change dependent on how long the adverse weather continues. While all repair works are important, we will be prioritising emergency repairs. Repair times may shift, plus you may get multiple texts whilst the contractors try to get the job completed as soon as possible, so please use the information on the latest text and only call the Customer Service Centre on 0800 678 1221 if the appointment is inconvenient.