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What Matters survey

Thank you to everyone who took part in our annual telephone survey. Listening to your feedback helps us find out what you want, where we are getting things right and, importantly, where we can do better.

The results are in for this year. We are pleased to report improving satisfaction scores for the overall service you receive from us: 82% satisfied vs 79% in 2016. Also there are improving trends for satisfaction with neighbourhood, repairs service and rents as well as service charges providing value for money.

You told us we need to focus on making sure we listen and act on customers’ feedback. While you’re happy with contacting us and staff attitude, we do need to work on resolving issues. You can find out more about the survey results here.