We are due to carry out essential IT maintenance of our systems and our Customer Contact Centre will only be available for emergencies from 6pm on the 17 October to 8am on the 18 October. For all emergencies please call 0800 678 1221 and choose option 2.

MyAccount will also be unavailable between these times. Please ensure that you have carried out your online transactions, such as paying your rent, before this closure window.  You will be able to regain access on the morning of Thursday 18 October 2018. 

Sorry for any inconvenience.   

Back to Latest news

Help to Buy Midlands wins National Housing Award

We are thrilled to announce that Help to Buy Midlands was crowned the winner of the Best Customer Care Category at the National Housing Awards 2017 in London.


The award is for housing organisations that have demonstrated outstanding services to customers.


It marks a double success for the team who also won the Customer Service Award at the 2017 Housing Excellence Awards in May.


Head of Help to Buy Midlands, Margaret Snook said: “It’s fantastic to be recognised nationally and it is a credit to our team’s hard work.


"We want to make the moving home experience as straightforward and as stress-free as possible for all our customers."