Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at, where you can check your account, send a message or raise a repair.

Back to Latest news

Grenfell inquiry

Since the tragic fire at the Grenfell Tower block in June we have been working hard to reassure our customers and continue to make sure our blocks are safe. All of our tower blocks meet current regulation, have Fire Risk Assessments (FRAs) in place and have been inspected in conjunction with the local fire authorities and our staff.

We have assessed all of our blocks and can confirm that none of them have the same type of aluminium composite material (ACM) as believed to be used at Grenfell Tower.

We are continually looking at ways to keep our customers safe from fire. This includes providing customers with information about fire prevention, looking at how we can make our tower blocks even safer and understanding the learnings from the Grenfell Inquiry, for which we welcome the formal opening of today.