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Love your pipes and you could win a new tablet!

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We want you to enjoy living in your home and are committed to making sure it’s safe, secure and that the plumbing is working correctly. There are some things that you can do too, particularly when it comes to drainage.


  • Make sure you only flush loo roll down your toilet

  • Keep your showers, baths and wash basins clear of hair, soap and build-up

  • Attempt to unclog your drain if it gets clogged. Check out our handy ‘fix-it’ videos for some helpful tips on how to unblock sinks and toilets.


  • Flush baby wipes or toilet wipes down the toilet

  • Pour cooking fat down your drains.

You may also find more information and enter our short quiz to be in with a chance of winning a brand new tablet by visiting our ‘love your pipes’ webpage. Just make sure you submit your answers by midnight on Wednesday 6 September!

If you can’t sort the issue yourself, you may report a repair to us in the usual way, using My Account or by contacting our Customer Service Centre at or 0800 678 1221.