From Monday 19 February we will be inviting about 1,800 of our customers to take part in our survey. This is a short telephone survey being carried out by a company called Marketing Means. Completing this survey provides you with an excellent opportunity to tell us ‘what matters’ to you.

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Grenfell Tower fire

We are saddened to hear the news this morning about the Grenfell Tower block fire and we will be offering our support to Kensington and Chelsea London Borough Council and Kensington & Chelsea Tenant Management Organisation (KCTMO).

We want to assure all our customers that all of our blocks have current Fire Risk Assessments in place and that our teams will be visiting these blocks today to address any concerns customers may have. Instructions on how to evacuate a block can be found on the Fire Action Notice which is visible in each block. Please make sure you are familiar with the procedure.

If you have any concerns at all, please get in touch via our customer service centre on 0800 678 1221.