Alert

Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at www.orbit.org.uk, where you can check your account, send a message or raise a repair.

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Orbit's What Matters Survey

Between 26 May and 23 June, we will be inviting around 3000 customers across Orbit to take part in our annual telephone survey, conducted by a company called Marketing Means on our behalf. This short survey provides an opportunity for you to tell us What Matters to you. It’s one of a number of ways for you to give feedback about the services you receive from us.

If you are contacted to take part in the survey we hope you will take a few minutes to share your views. Your thoughts and comments do help to continually improve the services we provide for you.

Based on your feedback we have been working hard to improve:

  • The repairs service: more customers than ever are able to book an appointment, at first contact, for when it suits them. Satisfaction with repairs has increased steadily to 87% in March.
  • Services on your estates: we have reviewed all our contracts and ended those that were not meeting our standards.

 

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