As of 1 January 2017, Willmott Dixon, our property repairs contractor in the Midlands, changed its name to Fortem. This won’t affect the service for Orbit customers though. You will still report repairs in the same way, only when the contractor shows up, they will have Fortem branded vans and uniforms. In fact, they have already changed the livery on some of the vans, so you may have seen them out and about already.
All Fortem contactors will carry identification with them, so if you are unsure about letting someone in your home please ask to see it. If you’re still not comfortable, just ask them to wait outside and call our customer service centre on 0800 678 1221 and we will be able to confirm it for you.