Recognised for its digital innovation, Orbit’s sector-leading e-tenancy sign-up process, Orbit Move, has won a Midlands Chartered Institute of Housing (CIH) award.
Celebrating the best the housing sector has to offer across the region, 39,000-home housing association Orbit, was recognised for its ‘Excellence in the use of Technology’ with its pioneering responsive website and mobile app, Orbit Move.
The digital tool developed by Orbit in partnership with digital development specialists, Prodo Digital, provides a faster, easier and more efficient way to complete the tenancy sign-up process in just five simple steps.
Unlike other digital sign-up platforms in the sector, Orbit Move is an end-to-end process that covers all customer touchpoints. Over 90 per cent of Orbit’s tenancy applications have been completed online since its launch in January.
Kevin Hornsby, Head of Housing at Orbit, said: “We’re very proud of Orbit Move and delighted the hard work of the project team has been recognised by CIH. At Orbit, we believe it’s not just what we deliver but how we deliver our services that matters.
“Which is why we’re not stopping there – we are already planning ways to make the product even better for our customers.”
Orbit Move support’s the housing association’s ambition to achieve 75 per cent customer transactions online by 2020, as well as delivering a customer-focused service and improving efficiencies.
Paul Billington, Managing Director at Prodo, said: “We're proud to have been able to use our digital expertise and experience in the housing sector to bring Orbit Move to life, in partnership with Orbit.
“It's a fantastic example of channel shift in action and we're honoured to receive recognition for the hard work that's gone into making this truly innovative solution a reality. We look forward to more exciting opportunities to build on this success together.”
To find out more about the award winning product, click here to watch a video overview of the process.
Winners of the CIH Midlands awards were announced at a prestigious ceremony sponsored by Service Matters on Thursday 10 November at the Ricoh arena in Coventry.