We are due to carry out essential IT maintenance of our systems and our Customer Contact Centre will only be available for emergencies from 6pm on the 17 October to 8am on the 18 October. For all emergencies please call 0800 678 1221 and choose option 2.

MyAccount will also be unavailable between these times. Please ensure that you have carried out your online transactions, such as paying your rent, before this closure window.  You will be able to regain access on the morning of Thursday 18 October 2018. 

Sorry for any inconvenience.   

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Homes and Communities Agency (HCA) announcement

The Homes and Communities Agency (HCA) has announced a downgrade of Orbit’s governance to a G2 rating – compliant but improvement needed. This follows a decision by Orbit to self-report a Health & Safety issue to the HCA in July 2015.

Although we are obviously disappointed to be in this position, we fully accept the conclusions of the HCA. The HCA decision relates to the specific area of Fire Risk remedial works and the HCA has judged that the Action Plan that we put into place to address those issues was appropriate and robust. We take the safety and security of our customers very seriously and we will complete the outstanding works as quickly as possible.

The HCA has confirmed our financial viability remains at the highest V1 rating and therefore the delivery of our development programme and Business Plan are not affected.