Before he moved into his brand new home at the independent living with care scheme, Queensway Court, in Leamington Spa, George Ormerod, aged 93, was living in a small sheltered housing flat. He had recently been discharged from hospital and was receiving a community care package of four care calls a day, of which he had no choice of timings. He found it difficult to get around, let alone out and about because he wasn’t on the ground floor of the apartment building he lived in. There were few local amenities in the area and he had lost all confidence and was beginning to feel increasingly isolated. He had a lot of support from his son, but his son works full-time and was worrying about his father falling due to lack of space.
Queensway Court is a unique housing scheme for older people in that it encourages customers to live independently, while offering on-site 24 hour, flexible and tailored care for those that need it. George’s son learned about the new homes being built at Queensway Court and contacted Orbit Homes to find out more. After completing an application, George was allocated a one-bedroom apartment on the ground floor, close to communal facilities that include a restaurant, coffee shop and hairdressers.
George goes out for a short walk almost every day and within weeks of living at Queensway, he was telling Orbit Independent Living staff that he had found a short cut to the local Sainsbury’s. George feels safe and secure knowing that the care provider is on-site, 24hrs a day and in the event of an emergency, can be contacted via his pendant (which is linked to the telecare system) and a member of the care team will be with him within minutes.
George’s family sent a letter to Emma Williams, Extra Care Manager at Queensway Court. It says; “We wish to say thank you to the Queensway team for the fantastic care being given to our Dad. The family were considering residential care as it became obvious due to his decline in health, sheltered housing living became very difficult for him. Even with a care company coming in four times a day, it was not meeting his needs.”
With the extra care he is getting at Queensway Court, he does not have to go into residential care which we are sure would have not suited him and in no way or form could be in any comparison to the care, understanding and thoughtfulness you have given to him, but also to us as a family. It has been life changing for him.”
Emma also says; “George is popular with staff and other customers, and always has a little smile for you - a great improvement from the first day of meeting him!”