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Ensuring the safety of our customers online

Over the last few months, we have been working on a project to understand some of the concerns that our customers have around staying safe online.  Although we do promote online safety generally through our digital projects, we have identified some possible gaps in awareness amongst our younger customers.

Our project is designed to engage with young people (16-24) and find out their understanding of how to stay safe online and how to minimise risks to themselves and their families. This includes issues such as 'oversharing' personal/sensitive information, how their ‘digital footprint’  may affect their reputation with potential employers and victimisation through cyber bullying which can affect personal wellbeing.

We are working with Charlotte Aynsley, a leading specialist in this field, on this project. Activities we’re undertaking to further understand the issues include discussions with key customer groups, a workshop with staff to understand how e-safety impacts their professional roles and an online survey to find out what young people are concerned about when it comes to online safety.

The aim is to develop ways of providing information and advice and helping our staff and community partners working directly with young people to provide signposting and relevant support.

If you want to find advice about online safety or have any concerns, the following websites will help:

Get Safe Online

Safer Internet Centre