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Updating you on our services

Here at Orbit we work hard to make sure we’re constantly improving our service to our customers. So far this year we’ve made some changes to how we do things which will mean our customers benefit from a better service. So what have we done? Well, some of our main improvements are:Ore Valley Road Hastings Dec 2013 3

  • We have a new advice services team, concentrating on helping our customers sustain their tenancies in spite of welfare reform changes
  • We have appointed an employment placement consultant whose job is to focus on identifying opportunities for work placements, traineeships and apprenticeships
  • We have done a formal review of our repairs processes and improved them to make sure all our customers get an effective and timely service –find out about our new repairs standard.
  • In the Midlands, we have a new maintenance partner, Willmott Dixon, working with us to improve our repairs service

These aren’t all of the changes we have made, but we hope they show that in just a few months we’ve put some better and different services in place. We are working on plenty more improvements behind the scenes, and are trying to think differently and try new things to meet our customers’ needs.

We’ve also made some big leaps forward on our nine 2020 targets, which are all about improving the social, economic and environmental prospects of our customers and communities, read our article on how we are doing on our journey to 2020.

All of our staff are working together to make this happen, but you might be interested to know who our heads of service are – they are the people who manage each overall department. They are:

Head of Housing (Midlands) – Kevin Hornsby
Yaw Agyei Orbit Homes October 2012Head of Housing (East and South) – Catherine Charles
Head of Income Services – Lee Steele
Head of Estates, Leasehold and Commercial Services – Alex Elsy
Head of Community Investment – Sam Scharf
Head of Property Investment (interim) (Midlands) – Nick Melling
Head of Property Investment (East and South) – Deji Fajobi
Head of Property Maintenance – James Connolly
Head of Property and Portfolio Management - Jodee Katalanos
Head of Independent Living (Midlands) – Carol Barthorpe
Head of Independent Living (East and South)– Angela Rankin
Head of Performance Excellence – Dean Ballard
Head of Service Improvement – Phil Tudor

Of course, these people are all managed by members of our leadership team.

We welcome involvement from our customers and partners in the improvements we make, so if you have a suggestion or an idea, please contact us.