We’ve updated our Privacy Policy that explains how and why we handle, share and use information about you as part of our relationship with you, what your new rights are around how we handle your information, and how to exercise those rights.


Managing bulky waste – your responsibilities

We want all of our customers to live in a community that is safe, tidy and free from bulky waste. Bulky waste not only looks and often smells unpleasant, but it can also be dangerous, especially for children. Keep your family safe by knowing how to manage your own bulky waste and know what to do if you see someone else disposing of it illegally. Love your community, help keep it tidy for everyone to enjoy!

What is fly tipping?

Fly-tipping is the illegal dumping of waste and is a crime. All kinds of waste are fly tipped, the most common being household waste. Other wastes that are illegally disposed of includes household appliances like fridges and washing machines, waste from building and demolition work, animal carcasses, vehicle parts and tyres. Hazardous wastes such as oil, asbestos sheeting and chemicals are also dumped illegally. 

Did you know that illegal fly tipping can get you an on-the-spot £400 fine or even worse, a £50,000 fine or a prison sentence? 

Managing your own bulky waste

If you have large items, such as old household appliances and unwanted furniture, there are local services that can safely dispose of bulky waste for you. There may be small charge for disposal services.

If you arrange for a private waste disposal service, make sure that they are registered with the Environment Agency as an authorised waste carrier. If waste is found illegally dumped and is traced back to you, you may be liable.

Where we have to remove items for you, we will re-charge you for the costs and this will be payable through your service charge. For customers’ safety, all communal areas should be kept clear at all times. Items may be removed without notice and the cost will be charged to the block or estate if the person responsible is unknown.

If you need further advice about how you can dispose of unwanted items, please get in touch by emailing or by calling our customer service centre on 0800 678 1221.

What to do if you see illegal fly tipping

Before you take action, make sure it’s safe to do so. Be extremely careful. Some wastes can be hazardous. Do not open bags or drums. Piles of soil may be contaminated or may be hiding dangerous material. Remember that fly tippers are doing something illegal – they are unlikely to welcome people observing them or taking notes or photos. Only if safe to do so, take down as much information as you can and report it to us either using our online form. We will need to know what has been dumped, where it has been dumped and who dumped it (if you know this information)

Did you know that when someone illegally fly tips in a communal area on your scheme, the costs to remove it are charged back to you via your service charge?