Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at, where you can check your account, send a message or raise a repair.


Fix it video guides

As a customer, you might be responsible for carrying out some repairs to your property. The films below can give you help and advice on how to carry out simple repairs, but remember you can always contact us if you have any questions.

Please be aware that Orbit accepts no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information contained with the ‘fix it’ films or subsequent information.

The films cover the following topics:

Getting started

Information you might need before carrying out repairs in your home


Advice on making sure your washing machine is fitted correctly and how to unblock sinks, baths and showers



Washing machine

Help with emergencies

What to do if there is an electrical power failure, a gas leak, or a water leak

Power failure

Gas leak

Water leak


Advice on boiler maintenance


Advice on how to change a fluorescent tube and starter


What to do if you have a pest problem


How to look after your locks and keys and what to do if you lose them

Getting help

How to protect your belongings and who you can contact if you need further help or advice