In the case of severe weather such as heavy rain or snow, this page is where we'll provide updates on how our repairs and gas services may be affected. If you are a customer and have a repair or gas appointment booked with us and our services are affected by the weather, we will contact you and let you know. In the meantime, you may wish to check this page regularly to find out which areas of the country we work in are affected and what that means with regards to our contractors and gas servicing and repair services.
During extreme weather, our contractors will prioritise emergency appointments and work hard to reach customers as quickly as possible. If our contractor isn’t able to carry out your repair at the scheduled appointment time, they will contact you directly to arrange another suitable date and time when they will be able to visit. This may be subject to a further change dependent on how long the adverse weather continues. While all repair works are important, we will be prioritising emergency repairs. Repair times may shift, plus you may get multiple texts whilst the contractors try to get the job completed as soon as possible, so please use the information on the latest text and only call the Customer Service Centre on 0800 678 1221 if the appointment is inconvenient.
Advice for colder weather:
We have produced a new ‘Caring for your home and keeping safe during colder weather’ advice leaflet with some helpful tips on how to care for your family and your home in the winter:
If you suspect a water leak or your pipes have frozen, please visit our water leaks and frost damage page.