Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at, where you can check your account, send a message or raise a repair.


Home security

Simple security precautions can minimise the risk of burglary:

  • Always lock all doors and windows when you leave your home.
  • Never leave keys under mats or hanging on a string behind the letterbox.
  • Always check the identity of callers before you let them in - all our staff and contractors carry photo identification. If you are unsure, contact us and we will be happy to confirm if they are a valid visitor and acting on our behalf.
  • If you are away for a few days or more, cancel milk and newspaper deliveries.
  • If you live in a block of flats with a door entry phone, never prop open the main door.

You can find more advice about improving your personal and home security on the website. There may also be a local Neighbourhood Watch scheme in your area - you can search for local schemes and find advice about starting a scheme on the Neighbourhood Watch Network website.

In an emergency, or if you witness a crime in progress or someone in danger, contact 999.

In non-emergency situations, you can contact the police to make an enquiry or to provide information on 101. You can also find details about your neighbourhood policing team via the website.