Alert

Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at www.orbit.org.uk, where you can check your account, send a message or raise a repair.

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Anti-Social Behaviour

Orbit has a strong commitment to dealing with allegations of Anti-Social Behaviour (ASB) in our role as a Registered Provider.  Please refer to our Anti-Social Behaviour Policy which outlines our response to dealing with Anti-Social Behaviour.

We may not always be the sole or lead organisation involved in managing an ASB case and we will decide if action is possible or necessary on a case by case basis. We will be open and transparent in order to manage customer expectations from the outset. In situations where we do not have the powers or tools to tackle the issue, we may if appropriate work in partnership with other organisations, or signpost as necessary.

We consider the following to be types of Anti-Social Behaviour that we will manage in our role as the landlord:

  • Arson
  • Assault & Threats of Violence
  • Brothels
  • Criminal Damage (inc offensive graffiti)
  • Drug Dealing and Use
  • Noise (that is deemed a statutory nuisance by the local authority)
  • Prostitution
  • Sexual Offences
  • Verbal Abuse / Harassment / Intimidation
  • Weapons (Gun and Knife)

For further information please click here

We do not consider the following to be Anti-Social Behaviour that we will deal with:

  • Babies Crying
  • Children Playing
  • Cooking Smells
  • DIY Noise
  • Dog and Cat Fouling
  • Disputes (friends and family)
  • General Living Noise (doors banging, footsteps, etc)
  • Lifestyle clashes
  • Parking Issues
  • Parties (one off)

For further information please click here

To report an allegation of ASB please contact us. If the allegation involves a crime please also report this to the Police and provide us with the Crime Reference Number on contact. If you are at immediate risk of harm or can see that someone else is please contact the police on 999.

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