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Orbit Tenancy Services comprises of the Community Safety and Anti-Fraud Team and the Response Team who are responsible for giving advice and taking action in relation to the management of customers’ tenancies.  Both teams offer a national service operating out of three regional hubs in the East, Midlands and South. 

 What we do:

The Community Safety and Anti-Fraud (CSAF) Team tackle and mange cases relating to:

The Response Team look after defined day-to-day tenancy related issues for customers living in our general needs properties.  Please refer to our Tenancy Management Policy for further information. The Response Team deals with:

  • Abandoned Properties
  • Abandoned Vehicles
  • Assignments
  • Breach of Tenancy
  • Deceased Customers
  • Fixed Term Tenancy and Mortgage Rescue Reviews
  • Name Change
  • Settling In New Customer Visits
  • Succession
  • Tenancy Audits

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