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We’ve just released our 2018-19 customer annual report. Click here to read more.

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Get involved

We are committed to providing a range of opportunities for you to feedback on your experience, review our performance, help us to make decisions and shape ways we can improve.

You don’t need to have any experience in customer involvement and don’t have to take part in every activity –you give as much of your time as you choose and decide which activities you want to participate in.

How can I get involved?

We want to make it as easy as possible for you to get involved and tell us what’s important to you, which is why we have developed the following opportunities:

  • Your Voice

    Take part in online surveys, discussions and polls on subjects that interest you and connect with people in your local area.

    Find out more
  • Face-to-face strategic groups

    Would you prefer to attend face to face meetings on specific topics? Click here to find out more information on our Homes & Neighbourhoods and Services & Communities groups that are held bi-monthly across our regions.

    Find out more
  • Empty Homes Customer Inspections

    Hold us to account to service standards by carrying out onsite joint inspections with Orbit employees on empty homes.

    Find out more
  • Task and Finish

    Do you want to be involved in face to face short projects focusing on specific issues where your recommendations will lead to improvements?

    Find out more
  • Procurement

    Work with us to provide your views and challenge when we procure services and contracts.

    Find out more
  • Service improvement groups

    Our Service Improvement groups provide you with an opportunity to review our performance and help us to make it better. This includes areas such as: customer involvement, service charges and complaints.

    Find out more

To find out more about our approach to customer involvement, download our engagement offer document.

We help and support customers to be involved through training, covering out of pocket expenses and through membership of different groups. To find out more click here

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