Get involved

We’re committed to providing opportunities for our customers to have their say in how our services are delivered. We want to make it as easy as possible for you to get involved and tell us what's important to you.

Being involved is about making a difference to where you live and/or the services you receive. You can challenge us as your landlord and hold us to account for our performance. You’ll work with other customers and staff to help drive improvements. You can work as part of a team or independently from home, and there’s always help available to you if you need it. You can also choose what you do to make sure it suits your lifestyle and interests.

Our approach to involvement - find out more                How customers scrutinise our services - find out more        

To find out about the different ways you can be involved this year click here.

What’s going on?

We are currently starting projects and consultations on the following

  • Communal repairs
  • Service charges
  • Digital involvement
  • Housing policies

We are also running our regular activities of performance challenge (monitor, review and challenge how we are performing), service improvement groups (cover a range of topics including repairs and complaints)


Supporting you to be involved

We help and support customers to be involved through training, covering out of pocket expenses and through membership of different groups.  To find out more click here.