Fire safety

Interactive home

Take a tour of our interactive home to learn more about how fire safety in your home.

For additional advice on fire safety, please view the following fire safety videos:

Building cladding and insulation

We do have some buildings with exterior cladding fitted. However, these have all been inspected and they are not the same material, rain screen or insulation as those attached to Grenfell Tower. We are therefore, happy to reassure our customers that our properties are safe.

For more information about fire safety in blocks please visit our keep it clear page.

Customers living in residential blocks

Fire safety is important; fires can cause a lot of damage and at worst, cost lives. Although fires are not common, it's important we work together to prevent them and you know what to do if a fire does start.

Our fire safety leaflet provides lots of useful information on fire prevention and what to do if a fire starts in your home.

Customers living in houses rented from us

Fire safety is important; fires can cause a lot of damage and at worst, cost lives. Although fires are not common, it's important we work together to prevent them and you know what to do if a fire does start.

Our fire safety leaflet provides lots of useful information on fire prevention and what to do if a fire starts in your home. Some fire brigades offer a free home checking service, so it may be worth contacting them for a home safety check or additional fire safety advice.

If you have a smoke detector in your home, whether it was there when you moved in or you have installed it, it should be checked regularly as this is your responsibility.

If any of your smoke alarms go off, never assume that it is a false alarm.

  • Don’t waste time investigating what’s happened or rescuing valuables.

  • Don’t tackle fires yourself, many people are injured this way.

  • Leave it to the professionals.

  • Keep calm and get out, closing doors behind you to slow down the spread of fire and smoke.

  • Before you open a door check if it’s warm with the back of your hand. If it is, don’t open it, there may be a fire on the other side. If there’s smoke, keep low where the air is clearer.

  • Call 999 as soon as it’s safe to do so – 999 calls are free.

  • Never go back into the building once you are safely outside.

If you cannot make voice calls, you can contact the 999 emergency services by SMS text from your mobile phone. You will only be able to use this service if you have registered with emergency SMS first. Text ‘register’ to 999. You will get a reply – then follow the instructions you are sent.

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