Please note we will only be dealing with emergencies between 22nd December and 1st January. The lines will be very busy on the 2nd and 3rd January and unless you are calling about an emergency please call later in the week or visit your myAccount home page at, where you can check your account, send a message or raise a repair.


Our phone number and postal address

Contact us by phone

You can call us if you need to contact us about an urgent enquiry: 0800 678 1221

We are open to take your calls 365 days a year, seven days a week and 24 hours a day. Please note, our advisors are at their busiest 9am – 10am on a Monday morning so please consider making your call at another time to get through to us as quickly as possible.

If you have hearing loss or a speech impairment, you can use a textphone to contact us. Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support Pages or Next Generation Text Service for more information.

Contact us by post

If you need to get in touch with us by post, please send correspondence to:

Orbit Group
Garden Court
Harry Weston Road
Binley Business Park

You can also find details about all of our local office locations.