We are due to carry out essential IT maintenance of our systems and our Customer Contact Centre will only be available for emergencies from 6pm on the 17 October to 8am on the 18 October. For all emergencies please call 0800 678 1221 and choose option 2.

MyAccount will also be unavailable between these times. Please ensure that you have carried out your online transactions, such as paying your rent, before this closure window.  You will be able to regain access on the morning of Thursday 18 October 2018. 

Sorry for any inconvenience.   


Condensation and mould

Everyone's home gets condensation at some time — usually when a lot of moisture and steam is being produced. It can occur when you are cooking or bathing or if air is not able to circulate freely. When this damp air comes into contact with cold surfaces, it condenses back to water. Too much condensation in your home encourages mould and mildew growth and unsightly black stains to develop on your walls and in corners.

As an Orbit customer, it is your responsibility to make sure that you are managing condensation and that it does not become a problem and cause damage to the property or your belongings.

Before you contact us about condensation, make sure you do a few simple things to help prevent mould and mildew from growing in your home.

You can also download the advice below in our condensation leaflet.

Reduce condensation

  • Cover pots and pans when cooking.
  • Dry clothing outdoors.
  • If you use a tumble dryer please ensure it is vented to the outside and if considering buying one, consider a self condensing model.
  • If you do have to dry clothes indoors ensure it’s in a well ventilated room such as the bathroom with the fan running to remove the moisture.
  • Don’t dry your clothes over radiators or heaters.

Improve ventilation

  • Where your windows have ventilators fitted, make sure they are left open during all seasons.
  • Use extractor fans when bathing and cooking, or open a window to ventilate the room.
  • Keep fixed air vents and extractor fans clear.
  • Allow space for air to circulate around furniture especially against outside walls.

Use your heating correctly

  • If possible, keep your heating on a low setting during the day rather than high levels for short periods of time during the morning and evening. This will keep your home warm most of the time, be more economical and avoid extreme changes in temperature.
  • If fitted, use the thermostat controlled radiator valves as this will help control the heating in each room.
  • DO NOT block radiators with furniture or curtains.
  • DO NOT use paraffin or propane gas heaters as they produce large amounts of moisture and are not allowed if you have a tenancy agreement with us.

Remove mould growth

It is quite normal to find your bedroom windows misted up in the mornings. To control it, be sure to wipe down any moisture on your windows and window sills every morning. Don’t be tempted to just paint over mould, it will regrow if it is not treated first!

When painting kitchens and bathrooms you should consider using mould inhibiting paint available from most DIY stores.

Mould on washable surfaces can be wiped down with a fungicidal wash available from most DIY stores. You should always follow the manufacturer’s instructions. Mould can be simply wiped away with a suitable household detergent.

Interactive home

Take a tour of our interactive home to learn more about how you can manage condensation in your home.