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Energy advice for new tenants

Optimized Shutterstock156929909In the average UK home the main areas of heat loss are through the walls, roof, windows, floors and as draughts. While we cannot keep all the heat in, there are simple steps we can take to reduce the amount of heat that escapes and reduce the cost of our bills:

  • Understand how to use your heating programmers
  • If you are able to, turn your room thermostat down if above 21˚C
  • Open curtains in the morning to let the light in
  • Close curtains at dusk to keep the heat in
  • Turn lights off in rooms you are not using
  • Don’t leave appliances on standby or on charge unnecessarily
  • Wait for a full load before using the washing machine or dishwasher If possible wash clothes at a lower temperature
  • Only boil as much water as you need in the kettle, ensuring the element is covered
  • Using rugs and carpets where possible can reduce heat loss through your floor.

By following these simple steps you can make big savings on your energy bills and improve the comfort of your home. These quick and easy changes to your everyday routine could save you up to £99 a year.

Warm Home Discount

This is designed to help eligible customers pay towards their winter electricity bill. Check your eligibility here. If you would like to apply, call your electricity supplier and they will be able to help you with the process and eligibility.

You may not be eligible, but it is worth applying to find out if you are. If you are eligible, you need to be with the same electricity supplier when you apply for and receive the discount and you may be asked for evidence of the income you receive.

Things to check when moving into a new property

  1. Call the property’s energy suppliers to tell them you have moved in, register yourself, check tariffs and payment methods available to you
  2. Take a meter reading and give it to the property’s supplier with the date you became responsible for the property to avoid any mix ups with the old tenant’s debts. This will ensure any money you pay is on your account rather than the previous tenant’s
  3. If you are moving from a property where you have been responsible for paying the bills, call your supplier to tell them you are moving (normally two days before you move) and give them a final meter reading on the day you move out so you can clear any outstanding balances.

To download a pdf of this webpage please click the links below:

For more information please contact Customer Service Centre on, via our website enquiry form or call 0800 678 1221.