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Domestic violence and abuse

We believe that all our customers have a right to live free from the fear of harassment, violence and abuse. If you have experienced or are experiencing domestic abuse, we can help you. To find out more about domestic violence and abuse, and how to tackle it, take a look at the following questions:

What is domestic violence?

Domestic abuse is defined as any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality.
This can encompass, but is not limited to, the following types of abuse;

  • Psychological 
  • Physical 
  • Sexual 
  • Financial 
  • Emotional.
What is controlling behaviour?

Controlling behaviour is a range of acts designed to make a person subordinate and/or dependant by isolating them from sources of support, exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance and escape and regulating their everyday behaviour.

What is coercive behaviour?

Coercive behaviour is an act or pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish or frighten their victim. 

What should you do if you are a victim of domestic violence?

If you feel that you have been a victim of domestic abuse, do not suffer in silence.

If you are a victim of domestic abuse you are advised to contact the police immediately on 999. A police officer will take your report and give you a crime reference number. You can also seek support from a specialist agency, discuss the matter with your doctor or any member of Orbit staff.

How can you report domestic violence?

You can report domestic abuse to us:

  • Via our online form
  • By emailing us with details of your complaint
  • Telephone us 
  • Write to us
  • Call into our local office, where a member of staff will be able to help you

Go to our contact us page for more information

How will Orbit treat reports of domestic violence?

We will deal with all cases confidentially, as a matter of urgency and treat your safety as a priority.

We will discuss your options, which can include rehousing you away from the source of the abuse, should you wish to, or we can arrange to improve your security at home.

We will work closely with other agencies who can provide all the advice and support you need. We will be considerate to your needs at all times, including making sure that a member of staff of your preferred gender is available.