Our performance

We are committed to delivering excellent services and affordable, high quality homes. The commitments we make to you are detailed in our customer promise and to ensure that we fulfil these commitments we have service standards.   

To keep you up to date with how we are performing against our service standards we regularly report progress through our website, in the reception areas of our offices and every year through the annual report, which can be found within publications.

We work tirelessly to exceed our service standards and actively encourage our customers to challenge our performance. If you feel that we have failed you in anyway please do contact us, we will take your comments seriously and we will strive to resolve your queries as quickly as possible, keeping you fully informed throughout the progress. These are the commitments we make to you.