From Monday 19 February we will be inviting about 1,800 of our customers to take part in our survey. This is a short telephone survey being carried out by a company called Marketing Means. Completing this survey provides you with an excellent opportunity to tell us ‘what matters’ to you.


Mark Hoyland

Mark Hoyland

Chief Executive

Mark has extensive experience leading organisations across different sectors to deliver a high-performance culture, operational excellence and outstanding customer service. His most recent role was as Managing Director at the multi-national construction company, Balfour Beatty PLC, where he led a successful transformation. Previously, Mark implemented a growth strategy at Peverel Property Services, managing services to 200,000 homes, and helping establish the organisation as the leader in its field. He also held the position of Chief Executive at City West Homes for five years, directing the strategic and cultural development of the organisation to substantially increase performance and drive customer service to sector leading levels.