Terms and conditions


These terms and conditions are set and administered by Orbit Group Limited ("Orbit"), an industrial and provident society registered in England with number IP28503R whose registered office is at Garden Court, Binley Business Park, Harry Weston Road, Binley, Coventry CV3 2SU.

This page sets out the terms and conditions of use ("Terms") applicable to the various websites and social media resources (including Facebook, Twitter, LinkedIn, and similar online resources) operated by it or by members of its group (together, "the Sites"). Please read these Terms carefully before you start to use any of the Sites, as these Terms apply to all such use.

By accessing and using any Site or any part of it, you agree to all these Terms and accept that you will be bound by them. If you do not agree to these Terms in their entirety, please refrain from using any Site.

These Terms are to be read by you in conjunction with any terms, conditions and disclaimers provided in the pages of the relevant Site(s). We reserve the right to change these Terms at any time without prior notice. Any changes will take effect on the date they are posted here. You should read and accept the Terms each time you use each Site, to ensure that you are familiar with the most current ones.

Please note that any social media resources you use that are not under Orbit's control will almost certainly have additional terms applicable to their use. Those terms are not within our control and you will need to agree to them before you can use those resources. We are not liable for any loss or damage you suffer as a result of you breaching those terms, or for any harm you suffer as a result of using any such resources.

In these Terms:

  1. references to 'you', 'your' and 'yours' are references to the person(s) accessing any Site; and
  2. references to 'we', 'us', 'our' and 'Orbit' are references to Orbit (as defined above).


Our Sites are for everyone and we want everyone to enjoy them. So if you are not happy with something or come across any content that you think is unacceptable in any way, please let us know by emailing group.communications@orbit.org.uk and we will investigate further.

Whether you have got a specific enquiry or problem, or would simply like to know more about our services, we are here to help. Please visit contact us for more details on how to get in touch.

For expert advice on how to keep yourself safe online please visit get safe online.

Accessing our Sites

Access to our Sites is granted and permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our Sites without notice. We will not be liable if for any reason our Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of Sites, or the entirety of any or all Sites.

You are responsible for making all arrangements necessary for you to have access to the Sites (including ensuring that the right equipment is available to use the Site and to filter out anything that may damage it or your computer or other equipment) and for ensuring that your arrangements are adequate for you to be able to comply with the requirements of these Terms. We shall not be liable to any person for any loss or damage which may arise to computer or other equipment as a result of using any Site.

Parent or guardian responsibility

It is the responsibility of parents and/or guardians to oversee the use of the Sites by children and/or dependents. Users under the age of 18 must get consent from their parent and/or guardian before submitting personal information.

Ownership of content

All rights, including Intellectual Property Rights (as defined below), in and to the Sites are owned by or licensed to us and therefore belong to us or our licensors. All such rights are reserved. Any use of the Sites or any of their content, including copying or storing in whole or in part, is prohibited without our prior written consent. You may not distribute, modify, re-post or create any link to any part of any Site without our prior written consent or as may be expressly permitted by these Terms.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference. You may not, however, modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Save as expressly permitted by these Terms if you print off, copy, reproduce or download any part of any Site in breach of these Terms, your right to use the Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (including any electronically-stored copies).

You may not create and/or publish your own database which utilises sections of any Site and/or any database on or accessible through any Site without our express written consent.

For the purposes of these Terms, "Intellectual Property Rights" means copyright and related rights, trade marks and trade names, rights in get-up, rights to goodwill or to sue for passing off or unfair competition, rights in designs, database rights and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Accuracy of content

We aim to update the Sites regularly and may change the content at any time. Any of the material on the Sites may be out of date at any given time, and we are under no obligation to update such material.

Commentary and other materials posted on the Sites are not intended to amount to advice upon which reliance should be placed. We work hard to ensure that all information on the Sites is accurate. However, occasionally errors can occur. Any information is provided on an "as is" basis and we do not give any warranty or make any representation of any kind, whether express or implied, in relation to it.

The use of the Sites is at your own risk and we shall not be liable for any loss or damage that might occur, howsoever arising, as a result of your use of or reliance upon the information contained on the Sites. You should take appropriate legal, financial or other advice before taking any action arising out of the use of material from the Sites.

Commentary and other materials posted by visitors on our Sites are the opinions and advice of those visitors, not of us, and we are not responsible for them and do not guarantee their accuracy or quality. We may, but have no obligation to, remove commentary and other materials posted by visitors whenever we think necessary. We can also reinstate commentary and other materials whenever we need to.

Content submitted by you

Certain areas of the Sites allow users to submit various information, resources and commentary. By submitting any materials to us for inclusion on any part of the Sites, you allow us to use the material in your contribution in any way we may reasonably choose on a free-of-charge basis in any media throughout the world.

Any contributions you make may be moderated by us, which means they may be reviewed, edited and/or removed. We reserve the right to remove any of your contributions if we believe that they do not comply with these Terms (including but not limited to the Content Standards below).

You grant us the right to change or edit the materials in your contribution for operational and editorial reasons. We may also share your contribution with third parties in such ways as we see fit.

Any copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material you contribute in any way including allowing others to use it. However, in submitting any information you agree to irrevocably waive your "moral rights", which means that we do not have to identify you as the author of any such work. It also means that you will not have the right to object to any derogatory treatment of that work.

You confirm that your contribution is your own original work, is not defamatory or unlawful and does not infringe anyone else's rights (including privacy and Intellectual Property Rights) and that it complies with these Terms. You also confirm that you have all necessary permissions, consents and licences to submit any such contribution. We may be entitled to bring a claim against you for any loss we suffer as a result of any third party claim that we have, by publishing or allowing you to publish a submission on any Site, infringed a third party's rights.

Your contribution may or may not be published on any Site in our absolute discretion.
We may need to contact you in relation to your contribution for administration or verification purposes. We will do this in accordance with the Privacy Policy below.
If you do not want to grant us permission to use your contributions in accordance with these Terms, please do not share with or submit them to us.

Content standards

These content standards apply to any and all material which you contribute to our Sites ("contributions") and to any interactive elements contained with it. The standards apply to each part of any contribution as well as to its whole and you must comply with the spirit, as well as the letter, of the following standards.

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions);
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Defame, abuse, harass, stalk, threaten, impersonate any person or entity or otherwise violate the legal rights (such as rights to privacy or Intellectual Property Rights) of others anywhere in the world that those rights may exist;
  • Include any material which is obscene, indecent, unlawful or otherwise objectionable;
  • Include content that could be judged to be equivalent to commercial advertising, or in any way use our pages to promote your own business or the business of those close to you;
  • Advertise or offer to sell any goods or services, or conduct promote or forward surveys, contests, competitions, prize draws or chain letters;
  • Be contributed with the intention of committing or promoting an illegal act;
  • Reveal any personal information about you or any other living individual (for example an email address, telephone number or postal address) or any information that could be used to identify any living individual;
  • Contain links to any website(s) operated by any third party;
  • Falsify the origin or source of any content or other material.


By following links on the Sites, you may be transferred to external websites belonging to and managed by third party providers. The linked sites are not under the control of Orbit and Orbit is not responsible for the contents of any linked site, or any link(s) contained in a linked site, or any changes or updates to such sites. We have included these links for your convenience and the inclusion of a link does not imply or constitute Orbit's endorsement of the site or any products or services advertised on or provided through it. We accept no responsibility for any loss or damage you sustain by visiting these websites or booking anything through them.

When you book any services provided by any third party provider, you will have to agree to their terms and conditions and a contract will be formed between you and that third party provider. Unless their website states otherwise, you will normally be deemed to have accepted such terms in full by placing the relevant booking.

Please review all applicable terms carefully as we have not done so and we disclaim any liability for any loss or damage you suffer as a result of contracting with any third party.
We shall not be obliged to continue to offer any third party links through any Site and may remove such links (or replace them with links to other third parties' sites) at any time and in our discretion.

You may link to our Sites through the use of hyperlinks provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The use of links to our Sites shall be governed by these Terms.

You must not establish a link from any website that is not owned by you.


Information provided to or by us through any Site, including by email, cannot be guaranteed to be secure or error-free. Such information may be subject to loss, interception, or alteration. We will not be liable for any loss or damages, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any other way.

We make every effort to ensure that the Sites are free from viruses or defects. However, we cannot guarantee that your use of any Site or any websites accessible through the Sites will not cause damage to your computer or otherwise. Nor do we guarantee that use of any Site will be uninterrupted, timely, secure and/or error free.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. By breaching this provision, you might be committing criminal acts and be subject to prosecution. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity and any other information we hold to them. In the event of such a breach, your right to use the Site will cease immediately.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.


All information stored on, accessible through or provided in connection with any Site (or access to it, or use of it) is also confidential and commercially sensitive. You agree to treat all such information as confidential and not to disclose it to any third party whatsoever without our prior written consent, unless you are required by law to do so.

You acknowledge and agree that damages alone would not be an adequate remedy for any breach by you of the confidentiality obligations set out in these Terms. Accordingly we will be entitled, without proof of special damages, to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of these Terms by you.

Acceptable use policy

You may use our Sites only for lawful purposes. You may not use our Sites:

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose, intent or effect;
  • In any way that breaches any applicable local, national or international law or regulation;
    For the purpose of harming or attempting to harm any person in any way;
    To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (as set out above);
  • To interfere with any other person's use or enjoyment of any Site or other website, including (but not limited to) by disrupting the normal flow of dialogue or activities available on or through any Site;
  • To make, transmit or store electronic copies of materials protected by copyright without the permission of the owner;
  • To transmit, or secure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Our liability

In addition to the 'accuracy of content' section above, our liability is limited in the following way.

To the extent permitted by law we expressly exclude any liability for direct, indirect or consequential loss or damage incurred by you or any other user or third party in connection with any Site or in connection with the use, inability to use or results of the use of any Site, any websites linked to or from it and any materials posted on it, howsoever caused.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any material posted on them, or on any website linked to them.

In addition to any specific limitations and exclusions of liability set out in these Terms, we shall have no liability for any loss or damage caused or contributed to by any matter which is outside our reasonable control or which is caused or contributed to by the act, omission, or breach of these Terms by you or by any third party.

Nothing in these Terms excludes or limits our liability for (1) fraud or fraudulent misrepresentation, (2) death or personal injury caused by our negligence, or (3) any other matter, liability for which cannot be excluded or limited by law.


No waiver by us of any breach of these Terms shall be a waiver of any subsequent breach of the same or any other provision of them.

These Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms.