Suzanne Prothero, Orbit’s Leasehold Operations Manager, along with other specialist leasehold practitioners from organisations across the housing sector, formed a steering group to create a new TPAS Leaseholder Engagement Guide for the sector.
Working with specialists from Metropolitan, Amicus Horizon, Wates and LEASE to name but a few, the guide has been created to provide resources that can be used by all those required to consult leaseholder customers about works affecting their homes.
The guide itself sets out examples of best practice identified through research carried out across the sector which will help improve relationships leaseholders have with their landlords.
The guide also offers accessible information detailing legal requirements, principles, and processes that help to ensure that leaseholders are well informed, inclusively involved and empowered to engage as valued community stakeholders and customers.
It is the key to ensuring landlords are compliant with legislation and engaged in meaningful consultation with leaseholder to improve compliance and customer satisfaction across the sector.
For more information about the guide, please contact firstname.lastname@example.org