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The Allpay System is currently undergoing a System Upgrade, therefore, you are unable to make payment via Allpay between Friday 2nd December at 10pm and Sunday 4 December at 10pm

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Repair responsibilities

As part of your tenancy agreement, in your home, you are responsible for:

  • Accidental or malicious damage, by customers or visitors
  • Adjustment of doors for carpets or other flooring
  • Air locks in radiators (radiator bleeding)
  • Batteries in smoke/heat/carbon monoxide detectors, door bells
  • Bath panels
  • Blockages to sinks, washbasins, baths, toilets (except customers living in flats, where shared drainage is blocked)
  • Cleaning and other housekeeping activity
  • Clothes lines and posts (except communal areas)
  • Condensation/mould (unless due to structural faults)
  • Cookers and other appliances (unless provided by Orbit), including installation
  • Damage due to forced entry by Police
  • Decorating – internal to individual homes
  • Door numbers and nameplates, door bells, chains, letter plates and boxes
  • Draught proofing
  • Extensions or additions where installed by the customer, with or without permission, unless otherwise stated
  • Fences – dividing fencing between homes (except privacy panels)
  • Fuses and plugs to customer’s own appliances and equipment
  • Gardening and trees (except communal areas, trees in private gardens, at Orbit’s discretion, if structural damage to property is being caused, or tree is dead or diseased)
  • Garden walls (ornamental, installed by customer)
  • Gates (except communal areas)
  • Glass cleaning (unless external under service charge cover)
  • Glazing - accidental breakage and vandalism (see Security below)
  • Hat and coat rails
  • Hot water cylinder jackets (removable) (except in Supported Housing)
  • Keys (replacement for lost or stolen) and associated lock changes, accidental lock-out not caused by fault to lock, additional key requirements, additional locks
  • Light bulbs, fluorescent tubes and starters
  • Locks, furniture and hinges to internal doors
  • Pest control (except in communal areas)
  • Plaster repairs - minor patching and cracking to walls and ceilings
  • Plugs and chains to sinks, baths, washbasins (excluding those in Supported Housing; communal facilities)
  • Renewal of letter plates, door knockers, door bells and numerals
  • Customers’ own fixtures and fittings
  • Customers’ own improvements, unless otherwise agreed with Orbit
  • Customers’  possessions
  • Sealant to fixtures such as baths, washbasins, worktops
  • Sheds (timber)
  • Shower heads and hoses, shower rails and shower curtains (excluding those in Supported Housing, or communal facilities)
  • Tap washers
  • Toilet seats and covers including replacement (excluding those in Supported Housing, communal facilities)
  • TV aerials and satellite dishes (except communal aerials)
  • Washing machines (excluding communal facilities)

We are responsible for:

  • Ceilings (excludes decoration)
  • Chimney sweeping
  • Communal areas to blocks of flats
  • Decorating – external
  • Doors (excludes decoration, locks, furniture and hinges to internal doors)
  • Drain or sewage problems
  • Electrical wiring and fittings
  • Entry phones
  • Floors (excludes carpets and flooring not supplied by Orbit)
  • Fences – boundary (next to public right of way)
  • Garden walls (boundary or dividing)
  • Gas central heating systems, fires, flues and annual gas servicing
  • Guttering and downpipes, including blockages
  • Keys (replacement for lost or stolen) and associated lock changes, accidental lock-out not caused by fault to lock
  • Kitchen units etc supplied and fitted by Orbit
  • Locks (faulty) to external doors and windows
  • Paths and paving (shared walkways and main property access only)
  • Plaster and plasterboard (excludes minor cracks, holes and indentations)
  • Plumbing (excludes customer's own plumbing to/from appliances)
  • Porch or canopy repairs
  • Roofs, fascia boards and soffits, chimneys, flues
  • Security to home following a break-in, boarding-up, re-glazing (crime reference number required)
  • Staircases and handrails
  • Walls (internal and external, but excludes internal decoration)
  • Wall tiling
  • Water - hot and cold supply
  • WC pans and cisterns, baths, washbasins (excludes blockages to shared drainage, see customer responsibilities above))
  • Windows (excludes re-glazing, unless crime-related; see Security above), failed double glazing seals 
 
 
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