Contractors

We carry out repairs and maintenance in partnership with various contractors. All of these contractors sign up to a code of conduct which sets out what they must and must not do.

Code of conduct for contractors

Contractors carrying out work for us must show respect for customers and their homes. This means:

  • your home must be kept secure at all times
  • any dust, dirt or debris must be cleared up at the end of each day’s work 
  • dust sheets must be provided to protect your belongings where necessary
  • carpets will not be removed without your permission 
  • where a lot of work needs to be done, the condition of your furniture, carpets and other fittings and fixtures will be agreed with you before work starts. This will be written down and you’ll be given a copy 
  • the contractors will be polite at all times, and won’t use bad or offensive language 
  • the contractors will display photo ID so you know who they are
  • no one will smoke in or near your home 
  • the contractors will not use a radio in your home
  • the contractors will not use any items belonging to you, like ladders or kettles
  • the contractors will treat everyone equally and embrace diversity.

In return, we ask you to:

  • be polite and respectful to the contractors
  • keep your children and pets well away from the working area
  • not touch or tamper with the works while they’re being carried out
  • move or protect any fragile items in or near the working area
  • accept that there’s likely to be some disruption while the works are being carried out.

You can find out more about the contractors that work for us under the tabs below:

 

Our Contractors

Wilmot Dixon Partnership carries out day-to-day repairs and work on empty homes, and electrical upgrades. 

Wilmott Dixon

Mitie Property Services (UK) Ltd carry out our internal refurbishment programmes, installing new kitchens and bathrooms.


Mitie


Swale Heating Ltd repairs and services the gas central heating systems in our homes. The company also installs replacement boilers and systems.

Swale Heating

Hankinson Ltd carry out cyclical painting and decorative works.

Hankinson

Anglian Windows are our contractors to replace windows and doors.

Anglian

 Concept  is our lift contractor

Concept Lifts

Integrated Water Services (IWS) manages the shared water systems in our blocks of flats and checks for the presence of the Legionella bacteria.

Iws


Appello repairs and services the fire alarm systems in shared areas, and repairs electronic door entry systems, security systems and warden call systems in our homes.

APPELLO LOGO


 

MITIE Property Services (UK) Ltd carries out day-to-day repairs and work on empty homes. MITIE also delivers cyclical painting and decorative works, new kitchens, bathrooms and electrical upgrades.  

Mitie


Swale Heating Ltd repairs and services the gas central heating systems in our homes. The company also installs replacement boilers and systems.

Swale Heating

 

Appello repairs and services the fire alarm systems in shared areas of our homes.

APPELLO LOGO

DigiGroup repairs electronic door entry systems, security systems and warden call systems in our homes.

Digi Group

Integrated Water Services (IWS) manages the shared water systems in our blocks of flats and checks for the presence of the Legionella bacteria.

Iws

Architectural Decorators carry out replacements of windows and doors

ADL Logo 09 2

Axis Elevators Ltd is our lift contractor

Axis Elevators

We will use other contractors for repairs that require specialist expertise.

 


MITIE Property Services (UK) Ltd carries out day-to-day repairs and work on empty homes. MITIE also delivers cyclical painting and decorative works, new kitchens, bathrooms and electrical upgrades.

Mitie

BSW Heating Ltd repairs and services the gas central heating systems in our homes. The company also installs replacement boilers and systems.

Bsw Heating

 

Appello repairs and services the fire alarm systems in shared areas of our homes.

APPELLO LOGO 

DigiGroup repairs electronic door entry systems, security systems and warden call systems in our homes.

Digi Group

Integrated Water Systems (IWS) manages the shared water systems in our blocks of flats and checks for the presence of the Legionella bacteria.

Iws

Architectural Decorators carry out replacements of windows and doors

ADL Logo 09 2

Axis Elevators Ltd is our lift contractor

Axis Elevators

We will use other contractors for repairs that require specialist expertise.


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