Please be advised that our payment systems will be taken offline in order to perform routine maintenance.
This will take place from 10pm on Friday March 24th and will continue until the systems are available online at 7am on Saturday March 25th.
During these hours all payment systems will be taken offline. You will not be able to make any rent payments using your debit or credit card.  


Orbit Independent Living useful links

On this page we have listed the contact details for some organisations which may be able to help you dependent upon you individual circumstances.

Action on Elder Abuse

Works to protect, and prevent the abuse of, elder people living in the UK and Ireland through providing advice and guidance, training, raising awareness, and campaigning

0808 808 8141

Age Concern England

A national charity working with and for older people – provides a wide range of services, information and products for older people, as well as raising awareness and campaigning.

0800 00 99 66

Alcoholics Anonymous (AA)

Support and fellowship for people with alcohol problems

0845 769 75 55

Benefit Enquiry line

Provides advice and information for people with disabilities and their carers on the range of benefits that are available

0200 882 200

British Legion

An advice and help line for people who were in the armed forces – telephone helpline is open to everyone, 8am - 8pm, 7 days a week)

0808 802 8080

Broken Rainbow

Advice and support for people from LGBT communities who experience domestic abuse

0845 2 60 44 60 or 0300 999 LGBT (5428)

Brook Advisory service

Free and confidential sexual health advice and contraception for people aged under 25

0800 0815 023



A free confidential helpline for children and young people

0800 11 11

Citizens Advice Bureau

Helps people resolve their legal, financial and other problems through providing free advice and information, and by influencing policy makers.

Different numbers for different offices and locations

Civil Legal Service

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid

0345 345 4 345 

Counselling Directory

Confidential service that encourages those in distress to seek help.

0845 345 4 345
0844 8030 240


An independent charity working to fight crime – members of the public can call anonymously to pass on information about crimes  

0800 555 111

Cruse Bereavement Service

A national charity to offer free confidential help to bereaved people.

0844 477 9400


Drinkline – national alcohol helpline

Provides information and self help materials for people worried about their own drinking or to the family/friends worried about someone’s drinking – can also signpost to other places for help

0300 123 1110

Drug Helpline for family and friends of drug users

A 24-hour, seven-days a week, free and confidential telephone service that offers advice and information for those who are concerned, or have questions, about drugs. The service is available to anyone.

0800 77 66 00

Learn Direct

Offering training courses at locations nationwide

0800 101 901


Advice and support for men who experience domestic abuse. Help line staffed Monday to Friday 1000 – 1600 and evenings (except Friday) 7 – 9

01823 334 244

MIND info line

Information on all aspects of mental health, but does not give medical advice

0845 766 0163

Missing People

Provide support for missing children, vulnerable adults and families

0500 700 700

Narcotics Anonymous

Support groups for people for whom drugs had become a major problem and who are in recovery

0300 999 1212

National Debt advice line

Providing free confidential and independent advice on dealing with debt problems. Monday – Friday 9 – 9 and Saturday 930 – 1    

0808 808 4000

National Family Mediation

NFM is a network of local not-for-profit Family Mediation Services in England and Wales which offers help to couples, married or unmarried, who are in the process of separation and divorce

01392 271 610

National Rail enquiries

Official source of information re UK train and rail services        

0845 7 48 49 50

NSPCC Child protection helpline

Can offer advice and guidance to anyone worried about a child         

0808 800 5000

Parentline Plus

Parents helpline providing information, advice and guidance on a range of parenting issues    

0808 800 22 22

Refugee Council advice line

Providing advice to asylum seekers.

West Midlands Advice line 0121 234 1971

East of England Advice line01473 297 900

Release Legal helpline

National centre of expertise on drugs and drug law – provides free and confidential specialist advice to the public and professionals

0845 4500 215

Royal National Institute for the Blind (RNIB)

Information, support and advice for blind or partially sighted people  

0303 123 9999

Royal National Institute for the Deaf (RNID)

Provide a range of services for people who are deaf or hard of hearing, campaign, provide training and raise awareness      

0808 808 0123


Confidential non judgment emotional support, 24 hours a day, for people who are experiencing feelings of distress and despair, including those which could lead to suicide         

08457 90 90 90


Provides help and information to those experiencing mental health problems, as well as their families and carers. Raises awareness and undertakes research.       

08457 67 8000

Shelter advice line

Gives advice, information and advocacy to people in housing need, as well as campaigning to improve housing   

0808 800 44 44

Talk to Frank

Information and advice on drugs       

0800 776 600

Tax Credits helpline

Provides information about tax credits, including working tax credit and child tax credit.         

0845 300 3900

THT Direct (Terrence Higgins Trust)

Advice and information re HIV/AIDS and safer sex

0845 12 21 200


Victim Support

Free and confidential help to victims of crime, their family, friends and anyone else affected, including information, emotional support and practical help

0845 30 30 900

Women’s Aid

Information, support and advice for women experiencing domestic abuse; this can include signposting to refuges. The website also has links to resources for children who are experiencing domestic abuse in the family.  

0808 2000 247