Resources and useful links

To help your involvement, we'll provide access to useful information we hope will spark some interest or increase your knowledge. If you would like to see anything else on this page please contact the Customer Involvement team.

Useful Information

Here are some links to reports and information you may find of interest:

Jargon buster - find out what some of the terms and acronyms mean

TPAS general information on involvement - we are members of TPAS the 'Tenant Engagement Experts' They have lots of useful information about involvement and what's happening that affects customers.

Housing news - a link to 24 Housing magazine's website

HCA standards - we are regulated by the Homes and Communities Agency.  There is a set of ‘economic’ and ‘consumer’ standards we are expected to achieve including ‘Tenant Involvement and Empowerment’.  

Value for money and tenant involvement  - a report from HouseMark

A different approach to customer involvement - a report from Family Mosaic

The National Tenants Organisations and their Tenants Leading Change project