How can I pay rent and other charges?
We offer a variety of ways for you to pay. Take a look at the options below and see which one is right for you.
- Direct debit
This is our preferred method of payment. Direct Debit is cheaper than other alternatives, which helps us keep the cost of collecting rents down, which in turn means we save more money to be reinvested into our communities.
You can set up a direct debit from most bank or building society accounts with cheque book facilities. It’s free, simple and convenient to arrange and ensures we receive your payments on time. You’re also covered by the Direct Debit Guarantee . More information is available on how direct debits work.
To set up a direct debit, complete and sign this direct debit form and send it to us:
Once we receive your form, we’ll set up a direct debit, which will ensure your rent is paid one month in advance. You’ll receive written notice before the first payment is taken. In the meantime, please pay your rent in the usual way.
If your rent increases, direct debits will be recalculated, taking into account the higher amount. We’ll write to confirm the new amounts to be taken from your account, giving you 10 working days’ notice of the change. If you receive benefits to help with your rent, and those payments are made directly to us, this might delay the process. Your direct debit won’t be changed until you receive the details of your new benefit entitlement.
You can cancel a direct debit at any time by writing to your bank or building society. Please also send a copy of this letter to us.
- Online payment by debit or credit card
This service is coming soon.
Watch out for details on the launch of this new service, where you will be able to log into your account and make your payment. When launched., this service will be available 24/7.
- Payment/swipe card
A swipe card is a plastic card that holds your name and rent account number. It makes sure that any money you pay to us at a Post Office or PayPoint outlet will reach your rent account. It isn’t a credit card and has no value.
You can find your nearest PayPoint by visiting www.paypoint.co.uk – there are over 26,700 of them!
If you lose your swipe card, please send an email to firstname.lastname@example.org or get in touch with us via live chat . We’ll arrange to send you a new card.
- Standing order
You can pay by standing order if you have a bank account. You have to tell your bank how much you want to pay and when. If any changes are needed you must tell your bank yourself. If you want to set up a standing order, you can download and print one of the following forms:
You must fill in all the sections on the form and post it to your bank or building society.
If your rent increases you’re responsible for telling your bank about the changes so you don’t fall behind with your rent. You’ll find the new rent amount on your rent increase letter. This letter will also tell you the date when the new rent will begin.
- Pay using an allpay app on your smartphone or tablet
- Payment via text
Use your payment card and debit or credit card to register at allpay. Text ‘pay’ plus the text code you set up during registration along with the amount you want to pay and your password (the last four digits of your debit or credit card) to 81025. Available 24/7.
You can also pay your rent by contacting our Customer Service Centre. You’ll need your tenancy reference number and your debit or credit card. You must be the card holder to pay using a credit or debit card. To make a payment call the customer service centre on:
- Orbit Heart of England: 0800 6 781
- Orbit South: 0800 6 781 221
- Orbit East: 0800 6 781