Annual Report to customers 2014-15

Welcome to this year’s annual report to customers.

 

This is our opportunity to look back over the last year and show you how we are performing. We have achieved some real successes but we also know that there are some areas where we still need to improve.

It is important that we are getting our services right for our customers. We hope that this report shows that we are listening to you and will continue to improve our services. 

Click on the various links below to find out how we performed, what we plan to do or to learn more about that service. If you are unsure of where to click next please use the back button on your browser to return to your previous page.

In each section below, we show how we have performed against our targets. These figures are colour-coded; the colours indicate:

Red — We did not achieve our target

Amber — The target was not achieved but our performance was better than last year

Green — We achieved our target

 

Customer Annual Report
Tenant Involvement & Empowerment
Customer service View Orbit Heart View Orbit East View Orbit South
Complaints View Orbit Heart View Orbit East View Orbit South
Involvement View Orbit Heart View Orbit East View Orbit South
Diversity View Orbit Heart View Orbit East View Orbit South
Home
Responsive repairs View Orbit Heart View Orbit East View Orbit South
Planned repairs View Orbit Heart View Orbit East View Orbit South
Tenancy
Lettings View Orbit Heart View Orbit East View Orbit South
Neighbourhood & Community
Community investment View Orbit Heart View Orbit East View Orbit South
Neighbourhoods View Orbit Heart View Orbit East View Orbit South
Estate services View Orbit Heart View Orbit East View Orbit South
Anti-social behaviour View Orbit Heart View Orbit East View Orbit South
Economic Standard
Rent View Orbit Heart View Orbit East View Orbit South
Advice services View Orbit Heart View Orbit East View Orbit South
Further content
Governance and financial viability
Value For Money View Orbit Heart View Orbit East View Orbit South
Income and expenditure View Orbit Heart View Orbit East View Orbit South
Performance data View Orbit Heart View Orbit East View Orbit South
Benchmarking
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